Page 32 - Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary

Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary

oveRvieW oF iSSUeS

plished by building electronic health records, devising patient-decision
support tools, providing Internet messaging capabilities for both clini-
cians and beneficiaries, developing Web multi-media health education
efforts, and devising e-learning programs in multiple languages that will,
over time, help document improvements in health literacy.
Phase II of the grant involves Web-based interactive games and per-
sonalized educational programming (seen as a particularly valuable way
to reach adolescents and children), Internet-connected biometric monitor-
ing devices (intended to keep more people at home and in community-
based services), and Web 2.0 (Web-based health and human service sup-
port networking) that will be used to create self-support groups among
different populations.
Figure 2-1 below illustrates the infrastructure transformation toward
which AHCCCS is working. The enabling technologies are the health
information exchange infrastructure, electronic health record infrastruc-
ture, the Web-based e-learning programming infrastructure, and the
knowledge building and transfer infrastructure. With properly configured
enabling technologies creating the processes through which the various
Medicaid programs (e.g., acute care, long-term care, disease-management
health education, and population-based education) operate, the end result
is a transformed health system. Once the connection exists, new products
and tools can be added and rapidly deployed.
The major issue is getting the infrastructure in place to transform the

FIguRE 2-1 eHealth infrastructure of Medicaid system transformation.
SOURCE: Rodgers, 2008.

Figure 2-1, bitmapped

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